THE Welsh Ambulance Service wants to hear from anyone looking after a family member or friend, as part of its Carers Survey 2020.
Caring for anybody with a physical or mental disability, a person with substance misuse issues or providing extra help as someone grows older can be extremely testing and impact on the carer’s own life and wellbeing.
The Ambulance Service would love to hear people’s experiences of caring – especially if you’ve had cause to use any of their services such as emergency care response, falls team, non-emergency patient transport or community engagement work.
Executive Director of Quality and Nursing for Welsh Ambulance, Claire Roche said: “Gathering personal experiences from carers is vital to us and will help build greater understanding and shape how we meet their needs in the future.
“I would urge anybody in a care role to make their voice heard and let us know via the survey how they have found our response when they have needed to call.”
Run by the Patient Experience and Community Involvement (PECI) team, the survey is in its second year.
Matt James from the PECI team said: “Reaching out to those who are caring for loved ones can be a lifeline. To provide a safe forum and support network is essential in helping people feel understood and that they are not alone.
“Our annual survey will help us to further understand the issues faced by people we may not physically be able to reach.”
You can watch a short video of the work Welsh Ambulance do with carers on this link https://bit.ly/2P8xMmI and on Twitter follow @WelshAmbPIH.